Frequently Asked Questions

Phone Calls with Doctor

Telephone calls are not routinely diverted to the doctor.  As you are aware, the doctor is consulting patients and cannot give their full attention to the patient if constantly interrupted.  Therefore, we will endeavour to answer all enquiries by our receptionist who may be able to pass on a message.  If this is not acceptable our registered nurse may be able to assist you with your concern.  After this time if no satisfaction is reached we will put you on hold and transfer your call to the doctor after they have finished with the current patient they are consulting.  

Please let the receptionist know if you are returning the doctors call or if the doctor asked you to call.